How Can We Help You?
Choose the support option that works best for you. Our team is here to assist you.
Send a message
Reach our Blue Care team by email or through the contact form — we respond as quickly as possible.
Contact usHelp Desk
Create and track support tickets for complex technical issues and detailed inquiries.
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Access comprehensive user manuals, setup guides, and troubleshooting resources.
View GuidesFrequently Asked Questions
Find quick answers to common questions about our services and support options
SIM & activation
The Blue SIM is available for just 500 FCFA in all stores, and comes with 2 GB of data and 2,000 call units valid for 48 hours on activation.
Blue runs on 3G and 4G networks. Any 3G/4G-compatible handset will work on the Blue network.
Plans & top-up
Dial *825# to open the Blue service portal, then follow the menu to choose Blue One, Blue Mo, Blue Go or Blue Sky.
Dial *857# to top up, or use the Blue Recharge app available on Google Play and the App Store.
Yes. Dial *825*3*6# to send credit to another Blue subscriber.
Coverage & network
Blue offers nationwide coverage across all 10 regions of Cameroon, with 3G/4G service and 109 agencies and contact points.
Support
Reach Blue Care by phone at +237 222 23 40 65 (Mon–Fri 7:30AM–5PM), by email at blue@camtel.cm, via the website chatbot, or at any of our 109 agencies.
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